Hi I was wondering if virgin ever fixed your problem with the internet. We have to switch the router off on a daily basis. It seems to be the wifi that is the problem rather than the device's that are wired. Thanks Peter
Thank you for coming back to us, a factory reset can resolve a lot of issues including software issues, this will put the router back to how it was when you got it, if you have changed the password ETC this will revert back to what it was when it arrived.
Hi, I'm also curious to see if/how this gets fixed? I recently signed up with VM and am having daily issues with broadband! Exactly the same as the OP, daily lockups and restarts etc. WiFi all show as connected, but no internet. Wired devices show as connected, but no internet. So I put the router into modem mode and connected my Netgear Nighthawk R7000 hoping this would fix the issue....but no!! Exactly the same problem??!! Everything shows as connected, but several times per day there is no internet to any device and I need to restart! Now oddly, restarting my R7000 fixes the issue (not restarting the superhub 3). So this suggests it's not the equipment that has an issue, it's the signal coming in that's causing this issue. Fyi the R7000 was performing 100% rock solid with over 99% uptime when I was with EE fibre. I even changed the firmware on the R7000 to DD-WRT so I could have more control, set up beam forming and all sorts of other settings to improve performance.....still the same issue. I don't know how, but somehow the signal into the house is causing these internet lockouts. The equipment I have woks just fine on other providers broadband. And it happens when the superhub is in both modem mode and router mode. I will be contacting VM myself to advise that I wish to cancel, as this is a terrible broadband service so far.