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MikeRobbo
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Alessandro Volta
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Message 21 of 145
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Re: Need to reset router every day

We can only see the 24 hour period in the link that you post and nothing previous.


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rosh_118
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Message 22 of 145
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Re: Need to reset router every day

Sorry I thought it was a live link so you could go to previous days.  

Here's Tuesday:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8cd85f2ede99e629065ebc71ccf3b0e889941ead-04-02-2020

 

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MikeRobbo
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Alessandro Volta
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Message 23 of 145
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Re: Need to reset router every day

I would cease posting now and wait for the VM staff to pick up the thread, they are not instantaeneous so give them time.


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madwayte
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Message 24 of 145
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Re: Need to reset router every day

Hi I was wondering if virgin ever fixed your problem with the internet.  We have to switch the router off on a daily basis. It seems to be the wifi that is the problem rather than the device's that are wired. Thanks Peter

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Martin_N
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Message 25 of 145
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Re: Need to reset router every day

Hi madwayte,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about this. I have taken a look on our side and it does look like an engineer is needed for this. 

 

I will private message you so we can get one booked in for you. 

 

^Martin

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nubster
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Message 26 of 145
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Re: Need to reset router every day

No unfortunately my connectivity is still rubbish. Restarting router every day, especially now I have to work from home. Sometimes the resetting is 4 or 5 times a day.

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Martin_N
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Message 27 of 145
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Re: Need to reset router every day

Hi nubster,

 

Thank you for your post. I'm sorry you're still having these issues. 

 

I have taken a look on our side and it is showing as you have quite a lot of devices connected to the hub. 

 

Do you have our Virgin Media Connect App? 

 

Also can you confirm when you last did a factory reset on the hub? 

 

^Martin

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nubster
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Message 28 of 145
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Re: Need to reset router every day

Yes we have about 15-20 devices connected like most households these days.

I was advised by the latest engineer to upgrade my broadband speed to resolve it. We did that. But it made no difference whatsoever.

I am unsure when we did a factory reset of the hub- it has never been mentioned before.

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Paul_DN
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Message 29 of 145
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Re: Need to reset router every day

Hi nubster,

 

Thank you for coming back to us, a factory reset can resolve a lot of issues including software issues, this will put the router back to how it was when you got it, if you have changed the password ETC this will revert back to what it was when it arrived.

 

Kind regards

 

Paul.

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Bannosantoro
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Message 30 of 145
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Re: Need to reset router every day

Hi, I'm also curious to see if/how this gets fixed? I recently signed up with VM and am having daily issues with broadband! Exactly the same as the OP, daily lockups and restarts etc. WiFi all show as connected, but no internet. Wired devices show as connected, but no internet. So I put the router into modem mode and connected my Netgear Nighthawk R7000 hoping this would fix the issue....but no!! Exactly the same problem??!! Everything shows as connected, but several times per day there is no internet to any device and I need to restart! Now oddly, restarting my R7000 fixes the issue (not restarting the superhub 3). So this suggests it's not the equipment that has an issue, it's the signal coming in that's causing this issue. Fyi the R7000 was performing 100% rock solid with over 99% uptime when I was with EE fibre. I even changed the firmware on the R7000 to DD-WRT so I could have more control, set up beam forming and all sorts of other settings to improve performance.....still the same issue. I don't know how, but somehow the signal into the house is causing these internet lockouts. The equipment I have woks just fine on other providers broadband. And it happens when the superhub is in both modem mode and router mode. I will be contacting VM myself to advise that I wish to cancel, as this is a terrible broadband service so far.