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nubster
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Message 11 of 145
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Re: Need to reset router every day

Thanks John - I have set up that monitor (didn't know they existed!).

Pretty sure it is not just a wifi problem as the ps4 drops out too, which is connected via ethernet.

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rosh_118
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Message 12 of 145
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Re: Need to reset router every day

Have you resolved this issue?  I've been having the same problem everyday since October and VM keep fobbing me off with excuses about peak time traffic.  

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nubster
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Message 13 of 145
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Re: Need to reset router every day

No this hasn't been resolved. The engineer came and swapped a cable over and said the readings were much better. Within 24 hours the broadband was dropping a couple of times a day. Sadly I have had to resign myself to the fact that Virgin Broadband is rubbish.

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rosh_118
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Message 14 of 145
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Re: Need to reset router every day

I spoke to my neighbours and they've not been having the same problem.  I've had the new hub and new wires, therefore I can only assume it's the cabling that runs into the house that has a fault. Have you had someone check this out?  I've got another engineer's visit on Saturday...unfortunately everyone at VM seems to ignore the ongoing problem once the connection is live again after a reset.  

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nubster
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Message 15 of 145
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Re: Need to reset router every day

A small portion of cabling was replaced (from the wall to the router) but not the entire length.

To be honest, I get fed up going through the same issues with them. If I didn't have a Virgin email address (that is non-transferable) I would be off.

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rosh_118
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Message 16 of 145
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Re: Need to reset router every day

I hear you - unfortunately no one else but Virgin can provide us fibre where we are, so we're stuck with the fight.  Would love to switch back to plusnet. 

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MikeRobbo
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Alessandro Volta
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Message 17 of 145
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Re: Need to reset router every day

May be time to set up a BQM at thinkbroadband.com - this will give you an insight into what is happening with the signal coming into the property, it will take a few hours to get any kind of trend showing.

Post a link to your BQM on here.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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rosh_118
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Message 18 of 145
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Re: Need to reset router every day

I set one up a few weeks ago - hopefully the link below works.

Https://www.thinkbroadband.com/broadband/monitoring/quality/share/921811852796fbf0b6501e38de523b2b043c6ff1

 

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MikeRobbo
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Alessandro Volta
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Message 19 of 145
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Re: Need to reset router every day

Is that a reboot showing red at 08:45 or a dropped connection?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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rosh_118
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Message 20 of 145
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Re: Need to reset router every day

It dropped out around 10:30 last night and I had to reboot at 8:45 this morning.  

If you look back at the previous days you can see the latency has some spikes.  

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