on 03-12-2019 22:19
Been with Virgin media since time began and always been a big advocate. The main reason I've stuck with Virgin is the fact that my @ntlworld.com email address is the only email address I have ever had and the hassle to change is massive.
Nevertheless I am being pushed to the edge by the really [REMOVED] connectivity I have suffered for the past year.
Basically, the router needs restarting every day - sometimes 4 or 5 times a day. When I contact the technical helpdesk they run their tests and restart the router and they say it will be sorted. It is, for the next hour if I am lucky. Occasionally, I kick up a stink and say that we need an engineer to come to the property. They arrange this and subsequently attend.
My router is situated upstairs in a 2-storey house and is a 3.0 hub.
The last-but-one-engineer said that one of the problems was that the router was placed by a wooden desk and that dampens the signal downstairs, which is where the majority of the wifi stuff is. Moving the router downstairs isn't something I want to do, as I only have Virgin broadband and telephone - not TV.
The last engineer suggested that I needed to upgrade my broadband speed from 100mbps to 200mbps as I have around 20 wifi devices connected (who doesn't!). So, last month I upgraded the speed as suggested to 200mbps.
Sadly, the performance is exactly the same - dropping daily. The dropping is sometimes dropping of wifi and sometimes total dropping of the internet.
Help, otherwise I'm going to have to think about BT or something else!!
[Mod Edit – Inappropriate Comments etc]
Answered! Go to Answer
on 09-12-2019 18:56
Thanks John - I have set up that monitor (didn't know they existed!).
Pretty sure it is not just a wifi problem as the ps4 drops out too, which is connected via ethernet.
on 06-02-2020 10:19
Have you resolved this issue? I've been having the same problem everyday since October and VM keep fobbing me off with excuses about peak time traffic.
on 06-02-2020 10:27
No this hasn't been resolved. The engineer came and swapped a cable over and said the readings were much better. Within 24 hours the broadband was dropping a couple of times a day. Sadly I have had to resign myself to the fact that Virgin Broadband is rubbish.
on 06-02-2020 10:33
I spoke to my neighbours and they've not been having the same problem. I've had the new hub and new wires, therefore I can only assume it's the cabling that runs into the house that has a fault. Have you had someone check this out? I've got another engineer's visit on Saturday...unfortunately everyone at VM seems to ignore the ongoing problem once the connection is live again after a reset.
on 06-02-2020 11:26
A small portion of cabling was replaced (from the wall to the router) but not the entire length.
To be honest, I get fed up going through the same issues with them. If I didn't have a Virgin email address (that is non-transferable) I would be off.
on 06-02-2020 11:36
I hear you - unfortunately no one else but Virgin can provide us fibre where we are, so we're stuck with the fight. Would love to switch back to plusnet.
on 06-02-2020 11:38
May be time to set up a BQM at thinkbroadband.com - this will give you an insight into what is happening with the signal coming into the property, it will take a few hours to get any kind of trend showing.
Post a link to your BQM on here.
on 06-02-2020 11:44
I set one up a few weeks ago - hopefully the link below works.
Https://www.thinkbroadband.com/broadband/monitoring/quality/share/921811852796fbf0b6501e38de523b2b043c6ff1
on 06-02-2020 11:58
Is that a reboot showing red at 08:45 or a dropped connection?
on 06-02-2020 12:01
It dropped out around 10:30 last night and I had to reboot at 8:45 this morning.
If you look back at the previous days you can see the latency has some spikes.