Need to add replacement hub 3 to connect app

[SJP72]

Hi, my hub 3 as just been changed to a new one and my connect app still has old details.

I can see how to delete the old one to enable me to add new one. 

The engineer didn’t know either so hoping someone techy out there can help  😉 

[SJP72]

Hi Nat, thank you.

I spent a few hours on to tech team and gadget team as the engineer had disabled the 5ghz (never told me which as resulted in another day of issues 😞 ). After allot of back and forth and a work around I managed to get the connect app - put all my security cameras back on which will only connect with 2ghz (probably why engineer disabled the 5ghz ) they are sending a new pod as deemed this one as fault.

[David_Bn]

Thanks for coming back to us @SJP72, are you possibly able to provide us any further updates on this matter? 

Has the new Wi-Fi pod arrived?

Kindest regards,

David_Bn