25-06-2021 14:36 - edited 25-06-2021 14:39
Hi - does the below match what was happening in the area at these times or do I need my hub looked at in more detail.
Will call in if there are more occurrences should it take a day or three for VM to respond.
Thanks in advance
Area 03 - SM3
Shout if you need more ID detail please
BQM's below, June 18th onward (the 18th was down at 7AM when the wife got up, not sure when it went down but I'm sure it was OK at bedtime on the 17th - the BQM didn't recover until I rebooted the hub at Noon)
June 20th
June 21st
June 22nd
June 23rd
June 24/25th
Live BQM
Logs & Status in subsequent replies - have exceeded character count.
on 25-06-2021 14:38
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 195000000 | Locked |
Ranged Upstream Channel (Hz) | 46200000 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 195000000 | 7.8 | 37 | 256 qam | 8 |
2 | 139000000 | 8.3 | 37 | 256 qam | 1 |
3 | 147000000 | 8.3 | 37 | 256 qam | 2 |
4 | 155000000 | 8 | 37 | 256 qam | 3 |
5 | 163000000 | 7.9 | 37 | 256 qam | 4 |
6 | 171000000 | 8 | 37 | 256 qam | 5 |
7 | 179000000 | 8 | 37 | 256 qam | 6 |
8 | 187000000 | 8 | 37 | 256 qam | 7 |
9 | 203000000 | 7.8 | 37 | 256 qam | 9 |
10 | 211000000 | 7.5 | 37 | 256 qam | 10 |
11 | 219000000 | 7.5 | 37 | 256 qam | 11 |
12 | 227000000 | 7.4 | 37 | 256 qam | 12 |
13 | 235000000 | 7.4 | 37 | 256 qam | 13 |
14 | 243000000 | 7 | 37 | 256 qam | 14 |
15 | 251000000 | 7.3 | 37 | 256 qam | 15 |
16 | 259000000 | 7.1 | 37 | 256 qam | 16 |
17 | 267000000 | 7.4 | 37 | 256 qam | 17 |
18 | 275000000 | 7 | 37 | 256 qam | 18 |
19 | 283000000 | 7 | 37 | 256 qam | 19 |
20 | 291000000 | 7 | 37 | 256 qam | 20 |
21 | 299000000 | 7.6 | 37 | 256 qam | 21 |
22 | 307000000 | 7.5 | 37 | 256 qam | 22 |
23 | 315000000 | 7.5 | 37 | 256 qam | 23 |
24 | 323000000 | 7.5 | 37 | 256 qam | 24 |
on 25-06-2021 14:38
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.3 | 99 | 171 |
2 | Locked | 37.6 | 113 | 285 |
3 | Locked | 37.6 | 59 | 284 |
4 | Locked | 37.6 | 60 | 166 |
5 | Locked | 37.3 | 62 | 272 |
6 | Locked | 37.6 | 77 | 252 |
7 | Locked | 37.6 | 57 | 265 |
8 | Locked | 37.3 | 60 | 264 |
9 | Locked | 37.6 | 46 | 164 |
10 | Locked | 37.6 | 63 | 171 |
11 | Locked | 37.6 | 187 | 288 |
12 | Locked | 37.6 | 213 | 255 |
13 | Locked | 37.6 | 84 | 360 |
14 | Locked | 37.3 | 42 | 265 |
15 | Locked | 37.6 | 47 | 199 |
16 | Locked | 37.6 | 66 | 272 |
17 | Locked | 37.6 | 44 | 213 |
18 | Locked | 37.6 | 45 | 257 |
19 | Locked | 37.3 | 63 | 179 |
20 | Locked | 37.6 | 51 | 238 |
21 | Locked | 37.6 | 54 | 238 |
22 | Locked | 37.6 | 42 | 214 |
23 | Locked | 37.3 | 67 | 146 |
24 | Locked | 37.3 | 48 | 154 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 43.3 | 5120 | 64 qam | 3 |
2 | 39400000 | 43 | 5120 | 64 qam | 4 |
3 | 53700000 | 43.3 | 5120 | 64 qam | 2 |
4 | 60300000 | 44 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 5 | 0 |
2 | ATDMA | 0 | 0 | 9 | 0 |
3 | ATDMA | 0 | 0 | 4 | 0 |
4 | ATDMA | 0 | 0 | 8 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | 69834ncxv9873254k;fg87dsf |
Primary Downstream Service Flow
SFID | 374 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 373 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
Network Log
Time Priority Description
23/06/2021 19:52:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 18:22:28 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 16:52:16 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:50:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:50:54 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:37:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:37:55 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:37:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:37:35 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:36:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:36:35 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:35:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:35:56 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:34:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:34:56 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:34:16 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:34:16 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:33:36 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:33:36 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2021 15:25:37 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 25-06-2021 15:27
on 27-06-2021 15:37
Hi sjp123,
Thank you for reaching out to us in our community and welcome, sorry to see you are having numerous issues with your connection.
I have found your account using the details we have for you and ran some diagnostic checks.
can you try a pin reset on the Router just to rule out a software issue, first check all the internal connections are hand tight then push a pin/ paper clip in the back of the Router where it says reset, push in until you feel it press then hold in for a timed 1 Minute, do not reboot during or after and allow 15 Minutes to settle afterwards?
Regards
Paul.
on 27-06-2021 15:51
on 27-06-2021 15:56
I will keep my fingers crossed for you, let us know how it goes once done, give it a little time and maybe run the BQM overnight afterwards?
Regards
Paul.
on 27-06-2021 16:03
on 28-06-2021 08:39
Good grief, I remembered!
All back up and running OK within 30 minutes or thereabouts.
BQM's since the 25th just so they're recorded.
Will drop the status & logs into a further reply.
on 28-06-2021 08:41
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 195000000 | Locked |
Ranged Upstream Channel (Hz) | 60299942 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 195000000 | 8.3 | 37 | 256 qam | 8 |
2 | 139000000 | 8.5 | 37 | 256 qam | 1 |
3 | 147000000 | 8.6 | 37 | 256 qam | 2 |
4 | 155000000 | 8.3 | 37 | 256 qam | 3 |
5 | 163000000 | 8.1 | 37 | 256 qam | 4 |
6 | 171000000 | 8.3 | 37 | 256 qam | 5 |
7 | 179000000 | 8.3 | 37 | 256 qam | 6 |
8 | 187000000 | 8.4 | 37 | 256 qam | 7 |
9 | 203000000 | 8 | 37 | 256 qam | 9 |
10 | 211000000 | 7.9 | 37 | 256 qam | 10 |
11 | 219000000 | 7.9 | 37 | 256 qam | 11 |
12 | 227000000 | 7.6 | 37 | 256 qam | 12 |
13 | 235000000 | 7.6 | 37 | 256 qam | 13 |
14 | 243000000 | 7.5 | 37 | 256 qam | 14 |
15 | 251000000 | 7.6 | 37 | 256 qam | 15 |
16 | 259000000 | 7.5 | 37 | 256 qam | 16 |
17 | 267000000 | 7.6 | 37 | 256 qam | 17 |
18 | 275000000 | 7.5 | 37 | 256 qam | 18 |
19 | 283000000 | 7.4 | 37 | 256 qam | 19 |
20 | 291000000 | 7.4 | 37 | 256 qam | 20 |
21 | 299000000 | 7.9 | 37 | 256 qam | 21 |
22 | 307000000 | 7.6 | 37 | 256 qam | 22 |
23 | 315000000 | 7.8 | 37 | 256 qam | 23 |
24 | 323000000 | 7.8 | 37 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.3 | 6 | 0 |
2 | Locked | 37.6 | 7 | 0 |
3 | Locked | 37.6 | 7 | 0 |
4 | Locked | 37.3 | 6 | 0 |
5 | Locked | 37.6 | 5 | 0 |
6 | Locked | 37.6 | 7 | 0 |
7 | Locked | 37.6 | 7 | 0 |
8 | Locked | 37.3 | 7 | 0 |
9 | Locked | 37.6 | 4 | 0 |
10 | Locked | 37.3 | 9 | 0 |
11 | Locked | 37.3 | 8 | 0 |
12 | Locked | 37.3 | 5 | 0 |
13 | Locked | 37.6 | 8 | 0 |
14 | Locked | 37.6 | 1 | 0 |
15 | Locked | 37.3 | 6 | 0 |
16 | Locked | 37.6 | 8 | 0 |
17 | Locked | 37.6 | 5 | 0 |
18 | Locked | 37.3 | 9 | 0 |
19 | Locked | 37.3 | 8 | 0 |
20 | Locked | 37.6 | 7 | 0 |
21 | Locked | 37.3 | 7 | 0 |
22 | Locked | 37.6 | 6 | 0 |
23 | Locked | 37.3 | 5 | 0 |
24 | Locked | 37.3 | 5 | 0 |