Need Engineer High post RS errors

[Spooklez]

Hello I am getting incredibly high post RS errors on my router lately. It was previously 0 but has been spiking. I think I need an engineer visit.

Here is my router logs 

Broadband Monitor: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/48285590e5d448a8ab833c0a0ea7fc33b243fbe7

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	0.5	40	256 qam	1
2	147000000	0.5	40	256 qam	2
3	155000000	0.4	40	256 qam	3
4	163000000	0.2	40	256 qam	4
5	171000000	0.4	40	256 qam	5
6	179000000	0.2	40	256 qam	6
7	187000000	0.2	40	256 qam	7
8	195000000	0	40	256 qam	8
9	203000000	0	40	256 qam	9
10	211000000	-0.2	40	256 qam	10
11	219000000	-0.2	40	256 qam	11
12	227000000	-0.2	40	256 qam	12
13	235000000	-0.2	40	256 qam	13
14	243000000	-1.2	40	256 qam	14
15	251000000	-1.5	40	256 qam	15
16	259000000	-1.5	40	256 qam	16
17	267000000	-1.7	40	256 qam	17
18	275000000	-2	40	256 qam	18
19	283000000	-2	40	256 qam	19
20	291000000	-2	40	256 qam	20
21	299000000	-2	38	256 qam	21
22	307000000	-2	38	256 qam	22
23	315000000	-2.2	38	256 qam	23
24	323000000	-2.2	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	2972	10496
2	Locked	40.3	3119	9722
3	Locked	40.3	2088	10113
4	Locked	40.3	1939	15171
5	Locked	40.3	2057	14684
6	Locked	40.3	1893	15896
7	Locked	40.3	1959	14969
8	Locked	40.3	1125	6422
9	Locked	40.9	1134	6669
10	Locked	40.3	1525	6938
11	Locked	40.9	1387	6760
12	Locked	40.3	1680	6806
13	Locked	40.3	1676	6736
14	Locked	40.3	2251	7048
15	Locked	40.3	2525	6973
16	Locked	40.3	3035	7146
17	Locked	40.3	3005	6962
18	Locked	40.3	3089	7062
19	Locked	40.3	3488	7089
20	Locked	40.3	3281	7020
21	Locked	38.9	3609	7468
22	Locked	40.3	3436	7367
23	Locked	38.6	3444	7443
24	Locked	38.9	3414	7758

Refresh data

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	42.8	5120	64 qam	1
2	46200000	41.5	5120	32 qam	3
3	53700000	42.3	5120	64 qam	2
4	39400000	41.3	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	6	0

[lotharmat]

Have you checked 0800 561 0061 for any local faults?

[Spooklez]

Yeah I did that first, there wasn't anything showing up in local faults system

[jbrennand]

Start from a clean sheet - do this
____________________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables.. Then switch the Hub back on and leave ~5 minutes

When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. See if all Up channels are now on 64 qam. Then check every hour or so to see if the errors start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.

[Zak_M]

Good afternoon @Spooklez. 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services.

Have you manged to follow the advise from jbrennand above? 

Kind regards,

Zak_M

[Spooklez]

Hey Zak,

Sorry I took so long to get back to you. Its not helped I'm still seeing lots of post RS errors. 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	678	1423
2	Locked	40.3	603	1098
3	Locked	40.3	592	1156
4	Locked	40.3	745	1243
5	Locked	40.3	917	670
6	Locked	40.3	452	1507
7	Locked	40.3	435	7894
8	Locked	40.3	301	627
9	Locked	38.9	296	617
10	Locked	40.3	204	1095
11	Locked	40.3	250	2158
12	Locked	40.9	274	1462
13	Locked	40.3	223	1457
14	Locked	40.3	2594	5059
15	Locked	40.3	2015	7628
16	Locked	40.3	3007	4956
17	Locked	40.3	681	1839
18	Locked	40.3	882	328
19	Locked	40.3	1085	5880
20	Locked	40.3	1006	944
21	Locked	38.9	3399	5323
22	Locked	38.9	1631	6510
23	Locked	38.9	1186	961
24	Locked	38.9	1083	1048

[Alex_RM]

Thanks for getting back to us Spooklez.

I've been able to locate your account using your forum information, and everything looks to be within the specifications we would expect.

Looking at your BQM today it looks much better, can you confirm if you're using a wired or wireless connection?

Has there been any improvements since your last post?

Alex_Rm