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Near-zero upload speed issue

Hi all.

Been using Virgin for a while now.  Have my Hub3 in Modem Mode, and a Google Wifi Mesh around the house.  It's been pretty good, although with some drop-outs, but today the upload speed has dropped to almost zero and the download is really inconsistent.

 

IMG_0918.PNG

 

Checking the Hub3 admin pages, I see lots of the errors below:

errors.jpg

Any clue what could be causing this?  Using the service check from the website, it says there are no issues.

 

Thanks.

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Re: Near-zero upload speed issue

In case the error message image above doesn't load, here are the messages:

 

14/11/2020 21:54:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:54:37criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:53:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:53:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:53:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:53:37criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:52:34criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:52:18noticeReceived REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:52:4criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:51:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:51:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:51:34Warning!TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:51:34criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:51:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:51:33criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:50:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:50:2criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/11/2020 21:49:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Near-zero upload speed issue

Post the upstream and downstream logs as well 


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Re: Near-zero upload speed issue

Is this what you need?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000238256 qam25
22030000002.538256 qam9
32110000001.938256 qam10
42190000001.538256 qam11
52270000001.238256 qam12
6235000000138256 qam13
72430000000.538256 qam14
8251000000038256 qam15
9259000000-0.738256 qam16
10267000000038256 qam17
112750000000.938256 qam18
122830000001.538256 qam19
132910000001.938256 qam20
142990000002.238256 qam21
153070000002.238256 qam22
163150000002.238256 qam23
173230000002.238256 qam24
18371000000038256 qam26
19379000000-0.538256 qam27
20387000000-0.538256 qam28
21395000000-0.438256 qam29
22403000000-0.537256 qam30
23411000000-0.737256 qam31
24419000000-1.237256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.900
2Locked38.650
3Locked38.950
4Locked38.950
5Locked38.650
6Locked38.640
7Locked38.9120
8Locked38.600
9Locked38.930
10Locked38.600
11Locked38.650
12Locked38.650
13Locked38.950
14Locked38.670
15Locked38.950
16Locked38.950
17Locked38.940
18Locked38.620
19Locked38.600
20Locked38.650
21Locked38.960
22Locked37.650
23Locked37.330
24Locked37.650

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000031.3512064 qam6
23260000031.8512064 qam5
33940000032.3512064 qam4
44620000033.3512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0012
2ATDMA0011
3ATDMA0020
4ATDMA0010
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