Virgin Media Community

[ngroce841]

Hi all,

Wondering if anyone can help me. Over the last few days my wifi has been dropping out every 5-10 minutes so this evening I have logged into the router to get the logs and I am finding this is what is happening

Logs:

NOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=*****************;CMTS-MAC=*****************;CM-QOS=1.1;CM-VER=3.0;

Wondering if anyone has come across this before. If anymore info is required please let me know.

tyia: Nathan

[Ilyas_Y]

Hey @ngroce841, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues you've been having recently with the Wi-Fi.
May I asked if you've been able to perform a hard reset on the VM hub and if you've taken out all the cables and re-inserted them back in to the equipment?
Let us know 🙂

Kind regards.