Downstream power range of 7.8 to 2.2 is far too wide, there's uncorrectable (post-RS) errors creeping through on six channels, one of the upstream channels is dropping modulation (a sign of noise but not always a problem in itself), and you've got a spatter of upstream timeouts. Whilst not awful, it not a connection working anywhere near as well as it should, we'll see if forum staff agree. ATOM errors are usually the hub's software doing a partial restart and probably are not caused by the issues I've picked up. VM's tech people will know full well what causes them, but the company never offers customers any helpful guidance on that sort of thing.
Some of VM's field technicians are very good and would have the faults I've noticed diagnosed and a fix identified pretty quickly (although if the fix is a cable re-pull then that would often take a good few weeks). Others will just wave their diagnostic handheld at your hub, insist that the LEDs are all green so there's no problem, they'll unplug and restart the hub without addressing the root cause and you'll be back to square one. But before you see a technician you'll have to persuade VM to send one out. It is possible that forum staff may tell you (again) that they can see nothing wrong from their side despite the things I can see that indicate a pretty borderline connection; If you continue to see problems and VM insist there are none, then your options are that you either tolerate the standard of service, cancel the contract if that is an option for you, or if you can't cancel and don't intend to pay for a scrubby connection then you will have to start the slow and tedious process of a formal complaint to VM (which will be fobbed off) and then involve Ombudsman Services.
