on 17-12-2022 20:36
I have ran tests after a hell of a lot of hassle it's come up and told me I have problems with all of my connected devices. Yes I do the non existent wifi. It then goes on to say move hub I can't move the hub it's as far stretched with the leads you supply as it can be.
All of these constant drops started right after upgrading to the new 360 which was done by you supplying a different remote control.
I always had poor connection and was told I needed boosters which I still haven't managed to get 3 even though I was promised they would be sent when I got talked into setting a new contract up, and the 2 I do have are now utterly useless because of the lack of wifi.
Your tests say there is nothing wrong BUT internet speed test is giving me a 1 or 3mbs result and yes it's 1 not 100.
Wired connection to laptop shows Wi-Fi or internet but it's not connected.
Nothing has been Moved only thing that's been changed is my 360 upgrade. The Wi-Fi in the home has been low but never ever dropped prior to that.
Sometimes it can go 30 minutes or so without cutting off then it's literally on for Sconds then off again .
My disabled Daughter is unable to play her games it's so bad HELP
Answered! Go to Answer
on 10-01-2023 13:12
Hi is that orders and appointments it's not showing anythng?
on 10-01-2023 13:33
Thank you Ash just got the details for the visit
on 12-01-2023 14:06
Hey Jenny98, no problem at all.
Please do keep us updated on how this visit goes. Thanks
Matt - Forum Team
New around here?
on 12-01-2023 17:23
Had a very good engineer visit, WiFi hasn't dropped yet since he left... Hopefully it will stay that way. I have never had WiFi in part of the house at all my levels were too high and I'm too close to the box. I complained about it before and just got fobbed off.
Thanks to every one that helped with this
on 12-01-2023 18:33
Hi again @Jenny98
Thanks for updating the thread.
It sounds like you had a good tech visit. I hope your daughter is able to play her games now,
Any further problems just shout up again.
Stay safe and take care.
on 15-01-2023 09:43
Thanks for letting us know about the technician visit Jenny98 and that it went so well and I hope that is the last of your connection issues but if you do have any further problems, please reach out to us here.
Kind Regards,
Steven_L
on 21-01-2023 14:26
I really do not believe this just did a long message about the problems and got a cut as i hit the send which logged me out if the forum !!!!
on 23-01-2023 17:13
This is a follow onto my previous problems, I posted Saturday for further help ascI have had no answer I dont know if the post is closed
The previous post is https://community.virginmedia.com/t5/Networking-and-WiFi/My-wifi-is-off-more-than-it-is-on/m-p/52080...
on 25-01-2023 12:30
Hi @Jenny98
Really sorry to hear that this was not resolved for you with the technician appointment and that the team have not called back as agreed.
I have taken a look at our side and cannot see any area issues or any concerns with your router specs that might be causing your WiFi concerns. I can see that one of your pods is in a poor position and not receiving an strong/stable signal to pass to the fire stick. I would highly recommend looking at repositioning this pod as this may be help with WiFi coverage in that area. Which would explain why your tablets were working fine.
When repositioning, if possible, please do not place pods near the outside walls of the home. The pod should not be blocked by metal, placed near mirrors or placed in the path of thick construction material that can weaken the WiFi signal. If possible, reposition the pod to be closer to the core/middle of the home. Do not place routers in socket/power extenders. The router and each pod should be within 2 rooms of each other to create a strong link/chain to one another.
Hopefully these steps will help, you might need to play around with your in home set up so you can get the best overall WiFi performance throughout your home.
on 25-01-2023 13:31
Sorry where have you got it from tablets work fine I listed 11 drops in 38 minutes it's so bad I can't even sign into things online.
When engineer was here it was working he removed furthest pod and said I didn't need it all rooms had good to full signal and have only ever had 2 bars max that was fine for a day then all started again
The call from VM he told me to put it in room near hub , all worked fine for a few hours now the drops are worse than ever .
Prior to these problems pre pods the room in use with TV and using tablets never dropped signal at all so there has to be something wrong other than positioning of pods