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tammygarvie
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My neighbours can get virgin but I can't?

Hello, I am currently with virgin at my current address, I was wanting to move my internet to my new address however it says that it is not available, this makes so sense to me at all as all the neighbours in my new area have availability to it including my neighbour who is directly next door, this is an issue for me as if I can't get this I have to pay the remainder of my contract(early cancellation) which I cannot afford as my reason for moving is due to reasons out with my control and is clearly causing me extra expenses? 

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chenks
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Message 2 of 7
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Re: My neighbours can get virgin but I can't?

possible that they have reached maximum user limit and can't accept any more customers in that street/area.
there may be other reasons too as to why service can't be supplied, or it may be a mistake.

you won't know until someone physically checks.
however, you should not that if you do move and you can't get service than an early termination fee will be applicable, as it would be you that is breaking the existing contract.
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Very Insightful Person
Very Insightful Person
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Message 3 of 7
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Re: My neighbours can get virgin but I can't?

Just to add what chenks said, is your driveway mono blocked, this a semi detached house, not done any sort of lane 


As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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tammygarvie
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Message 4 of 7
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Re: My neighbours can get virgin but I can't?

It's not detached & isn't mono blocked,  it's just a row of flats all side by side

 

It's very strange 

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Forum Team
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Message 5 of 7
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Re: My neighbours can get virgin but I can't?

Hi Tammygarvie,

 

 

Thanks for reaching out to us in our community.

 

I am sorry to hear that our services are showing as not available to you in the address you are moving to.

 

 

I would like to invite you into a private chat so I can look further into this for you, I will send you an invite shortly, please click on the purple envelope to accept.

 

 

Kind regards

 

Paul.

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chenks
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Message 6 of 7
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Re: My neighbours can get virgin but I can't?


@tammygarvie wrote:

It's not detached & isn't mono blocked,  it's just a row of flats all side by side


ahh.. a block of flats.
which floor is it.

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tammygarvie
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Re: My neighbours can get virgin but I can't?

Bottom flat 

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