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My broadband not working

myhomewifi02
Joining in

on ‎21-02-2023 07:44

Not working my internet will 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎21-02-2023 14:59

Can you Check for any “known network faults first - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Akua_A
Forum Team
Forum Team

on ‎23-02-2023 15:22

Hi @myhomewifi02 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues with your service. We can understand this is not ideal and we want to help. I have run some tests on your service and your Hub data seems fine. Are you able to elaborate further on the types of issues you have been having so we can best understand and help?

Thanks,

Akua_A
Forum Team

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