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Tfriar
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My broadband is down only green lights

Broadband isn’t working been like this since about 12.00 today and still not working I have green lights on my modem and the one below WiFi is flashing away can anybody help thanks 

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warchild1975
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Message 2 of 7
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Re: My broadband is down only green lights

Same here, I have the green wifi light on permanantly and the green base light flashing and has been for 2 hours now, No broadband whatsoever, Unplugged everything and turned everything on and off again, Rang and apparantly no known issues and engineer is coming tuesday, Guessing the box has given up even though it is only about 6 months old

 

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jpeg1
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Re: My broadband is down only green lights

Call customer services. They can tell you if there is an area fault and they can check your connection on line  

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warchild1975
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Re: My broadband is down only green lights

Literally just had a text saying they are investigating a network problem LOL

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Forum Team
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Re: My broadband is down only green lights

Hi Tfriar,

Thanks for your first post and welcome to our forums.

Very sorry to hear you are having issues with your broadband. How are things looking today?

If you are still experiencing trouble with your broadband, you can check for any known area issues here: virg.in/service

If there is nothing listed, you can click on 'sign in to test your service' this will run a further check on your account and equipment.

Thanks

Lindsey_C

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Tfriar
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Re: My broadband is down only green lights

Working again last night been fine since yesterday thanks for helping me 

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Forum Team
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Re: My broadband is down only green lights

Thank you for the update. 

 

Please let us know if we can assist in the future Tfriar.

 

Thanks, 

Nat
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