Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My broadband hub is broken. It does not have any lights. I think the 12v power adapter is broken. I have

Ksdosanjh
Joining in

on ‎13-03-2023 22:35

Broadband hub not working. No lights. I think the 12v adapter is broken. Checked the fuse. It us ok

 

0 Kudos
2 REPLIES 2

goslow
Alessandro Volta

‎13-03-2023 22:43 - edited ‎13-03-2023 22:43

@Ksdosanjh wrote:

Broadband hub not working. No lights. I think the 12v adapter is broken. Checked the fuse. It us ok

Phone it in as a fault and report a 'total loss of service'.

Depending on how fast VM fixes it, you may be entitled to compensation for the total loss of service.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

0 Kudos

Alex_RM
Forum Team
Forum Team

on ‎16-03-2023 08:38

Hi Ksdosanjh,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've had some issues with the hub, I can see you've been able to speak to us since posting and been able to get things sorted.

If you do still need help with anything please let us know.

Alex_Rm

0 Kudos
Top