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My address is not showing up for broadband

Utkuodabasi
Joining in

on ‎17-08-2022 16:12

Although my address can be seen for every other provider, on Virgin Media website it is not added (every other flat in the building is listed). 
I have tried adding it by filling the form but it’s been months and no one has answered it yet. Why is it so hard to become a customer?

Could please, please help me add my address?

 

Thank you

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎17-08-2022 16:18

VM will reply soon - but there are lots of possible reasons - e.g they may be a the maximum number of connections that can be handled at your location, or the website may just be borked.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Ryan_N
Forum Team (Retired)
Forum Team (Retired)

on ‎17-08-2022 16:32

Hi Utkuodabasi, 

 

Thank you for your post and welcome to the forums. 

 

Many factors can come in to play here as @jbrennand has touched on. Just to confirm - have you been able to call the sales team, as they would be able to let you know there and then? Or is it just the form online? Either way I will send you over a private message so I can confirm some details and pass this on to the relevant team 🙂 

 

Cheers, 

Ryan. 

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