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Rob330
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My Virgin Media

Hi guys, my router has gone down with the  base light flashing therefore no internet,tv or telephone. Logged issue with Virgin yesterday (6 dec) and been told first available engineer is Monday.  My gripe with this is my 88 year old father in law who has medical issues lives with us and we now have no emergency phone contact whilst we are out. Is there a complaints procedure I can go through? Thanks

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jbrennand
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Re: My Virgin Media

The router and phone are not on the same connection - are you sure the phone is down as well ?


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team (Retired) Heather_J
Forum Team (Retired)
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Re: My Virgin Media

Hi Rob330, 

Thanks for posting and a warm welcome to the Community Smiley Very Happy

Really sorry for your recent loss of service. I've just taken a look and it appears you're back up and running now. If this is not the case, please do let us know and we'll continue to investigate. 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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