Menu
Reply
Vigflyer
  • 6
  • 0
  • 0
Tuning in
136 Views
Message 1 of 4
Flag for a moderator

My Ethernet connection keeps dropping

Hi, I’m a new customer experiencing a problem where my Ethernet connection keeps dropping every few seconds falling back to Wi-Fi. Have rebooted the hub, changed ports and changed Ethernet cable, same problem! Any ideas?

0 Kudos
Reply
Client62
  • 1.93K
  • 124
  • 443
Super solver
111 Views
Message 2 of 4
Flag for a moderator

Re: My Ethernet connection keeps dropping

Regular network dropouts are often caused by a failing or out of spec network cables.

On my HP Workstation I keep the WiFi adaptor disabled to ensure the network cable is always used.

0 Kudos
Reply
Vigflyer
  • 6
  • 0
  • 0
Tuning in
85 Views
Message 3 of 4
Flag for a moderator

Re: My Ethernet connection keeps dropping

Hi,

  Update on this issue, I found out my Ethernet interface on PC was only 100mb therefore could never reach my expected broadband speed of 136mb download. Have purchased an Ethernet 1gb to USB 3 Adapter and replaced the cable to CAT 6. This has fixed the problem. 

0 Kudos
Reply
Robert_P
  • 5.56K
  • 252
  • 478
Forum Team
Forum Team
62 Views
Message 4 of 4
Flag for a moderator

Re: My Ethernet connection keeps dropping

Hi Vigflyer

 

Thanks for the update and glad to hear you have now resolved the issue by changing the network adapter in your PC. Its always a good idea to check the network capabilities of devices to ensure you're getting the maximum connection for your money. There is no point being on 1 Gig if your devices are all limited to 500mbs or lower.

 

Rob

0 Kudos
Reply