on 15-05-2021 21:31
Hi,
A while ago we went through a period of unreliable connectivity where the online checker, the account connection status etc all said everything was fine but the phone line had an automatic message saying there was an issue in the area. That was meant to be fixed mid-April.
I cleared down the logs on the router about a month ago and we seem to be back to getting tons of errors, especially POST RS ERRORS. here is my current log.
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 133179 | 61999 |
2 | Locked | 40.3 | 130876 | 59873 |
3 | Locked | 40.3 | 126379 | 56026 |
4 | Locked | 39.3 | 128429 | 52314 |
5 | Locked | 40.3 | 122390 | 48723 |
6 | Locked | 40.3 | 120787 | 45723 |
7 | Locked | 39.3 | 127454 | 43748 |
8 | Locked | 38.9 | 159668 | 41232 |
9 | Locked | 38.9 | 155984 | 40345 |
10 | Locked | 40.3 | 104696 | 38037 |
11 | Locked | 40.3 | 89365 | 35689 |
12 | Locked | 40.3 | 84751 | 34131 |
13 | Locked | 40.3 | 82116 | 31783 |
14 | Locked | 40.3 | 78908 | 31464 |
15 | Locked | 40.3 | 76420 | 29401 |
16 | Locked | 40.3 | 74886 | 28003 |
17 | Locked | 40.9 | 70637 | 26823 |
18 | Locked | 40.9 | 61662 | 21614 |
19 | Locked | 40.3 | 61380 | 21396 |
20 | Locked | 40.3 | 59581 | 20031 |
21 | Locked | 40.3 | 58012 | 18776 |
22 | Locked | 38.9 | 58178 | 18902 |
23 | Locked | 38.9 | 56907 | 17605 |
24 | Locked | 40.9 | 54110 | 17165 |
This seems pretty awful. can anything be done?
Answered! Go to Answer
on 27-05-2021 11:16
Hi Trundlore,
I'm really sorry that you're still experiencing issues. In order to take a closer look at this for you, I'll just need to confirm some details via Private Message. Please look out for a purple envelope in the top right corner of your screen.
Kind regards,
Laurie
on 01-10-2021 20:01
Hi Laurie,
I don't seem to be able to reply to your PM. it said you didnt have PM enabled and then told me I had sent the maximum number of messages. (first time using private messages).
on 04-10-2021 08:40
Hi Trundlore,
Apologies for any confusion caused - Laurie is no longer working for us and so their forum profile will no longer accept PMs. Please feel free to send the requested details that Laurie asked for via PM over to me so I can help 🙂
Kind regards
Beth