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Multiple dropout/disconnects today

Trundlore
Tuning in

Hi,

A while ago we went through a period of unreliable connectivity where the online checker, the account connection status etc all said everything was fine but the phone line had an automatic message saying there was an issue in the area. That was meant to be fixed mid-April.

I cleared down the logs on the router about a month ago and we seem to be back to getting tons of errors, especially POST RS ERRORS. here is my current log.

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.313317961999
2Locked40.313087659873
3Locked40.312637956026
4Locked39.312842952314
5Locked40.312239048723
6Locked40.312078745723
7Locked39.312745443748
8Locked38.915966841232
9Locked38.915598440345
10Locked40.310469638037
11Locked40.38936535689
12Locked40.38475134131
13Locked40.38211631783
14Locked40.37890831464
15Locked40.37642029401
16Locked40.37488628003
17Locked40.97063726823
18Locked40.96166221614
19Locked40.36138021396
20Locked40.35958120031
21Locked40.35801218776
22Locked38.95817818902
23Locked38.95690717605
24Locked40.95411017165

 

This seems pretty awful. can anything be done?

12 REPLIES 12

Laurie_C
Forum Team (Retired)
Forum Team (Retired)

Hi Trundlore,

 

I'm really sorry that you're still experiencing issues. In order to take a closer look at this for you, I'll just need to confirm some details via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

Laurie_C
Forum Team

Hi Laurie,

I don't seem to be able to reply to your PM. it said you didnt have PM enabled and then told me I had sent the maximum number of messages. (first time using private messages).

Hi Trundlore,

 

Apologies for any confusion caused - Laurie is no longer working for us and so their forum profile will no longer accept PMs. Please feel free to send the requested details that Laurie asked for via PM over to me so I can help 🙂

 

Kind regards

 

Beth

Beth