on 20-09-2021 11:22
We have been experiencing multiple dropouts this morning and I am monitoring our network. I noticed that when I tried to log into my Hub4 with my set password I could not get in. The password at the moment has reverted back to the factory password but I have not carried out a factory reset. Has anyone experienced a password reset? Is this a known issue?
on 20-09-2021 11:25
on 20-09-2021 12:25
I run in modem mode with a ASUS RT-AC3200. Monitoring BQM at the moment but no errors in the Hub4 network log since 18th Sep but I had an error in the router log saying there is a problem with the ISP DHCP. I do suspect the Hub4/VM is the issue as I never had any issues with the Hub3. I will perform full factory reset/configuration later today and monitor from a clean reset and post the results.
on 20-09-2021 12:32
on 22-09-2021 13:50
Hi SH3user
Just a quick message to see if the issues raised in your original post regarding drop outs has eased since your post?
I've had a quick look and all of the specs and ranges for your connection are within the ranges and levels we'd expect to see.
Let us know how things have been 🙂
Rob
on 22-09-2021 14:35
I did a factory reset last night and all seems OK at the moment although usage has been low today. The BQM shows no red. I will continue to monitor the BQM but the dropouts have been a major issue as my partner is working from home and it tends to happen during their video team meetings. U/L and D/L speeds are fine at around 100MB and 10MB.
on 24-09-2021 11:11
Can anyone shed light on this graph. None was using the internet from 00:00 to 07:00 and the equipment was continuously switched on.
on 27-09-2021 10:40
Thanks for your post @SH3user, and sorry to see the dropped packets in the early ours of Friday morning.
We don't appear to have any area outages currently open, how has the service been over the course of the weekend? Are there any updated BQMs for us to look at?
Are you currently operating in Modem mode, or remained in Router mode?
Kindest regards,
David_Bn
on 27-09-2021 17:07
Thank you for your reply. There have been no dropouts since the factory resets. Sat, Sun and Mon were all ok while running in Modem mode as usual. Please find below todays BQM.
on 29-09-2021 17:57
Hi @SH3user,
Thank you for the update. I'm glad to hear that the factory resets have helped and that these service issues now appear to be resolved.
Please do let us know if there's anything more that we can assist you with.
Thanks,