Moving router

[Samanmo]

Hi, 

My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please? 

[Joseph_B]

Hey there @frank_morley,

Thanks for the post and welcome to the Community Forums 😊

I can see your looking at moving your router to a new room, I can also see that you are aware for non fault appointments we do charge a fee of £25.

Having checked into our system I can see you have spoken to one of our team. May I ask if my colleague was able to help you book this in?

Hope to hear back soon, Joe

[Diziet_Sma]

Hello, been thinking about doing this for years to move the router, how do I ask Virgin to do this please? 

many thanks 

[carl_pearce]

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@Diziet_Sma wrote:

Hello, been thinking about doing this for years to move the router, how do I ask Virgin to do this please? 

many thanks 

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https://community.virginmedia.com/t5/forums/postpage/board-id/Setup

[Diziet_Sma]

Hi Carl

thanks for your reply. I have done all those things through the link you sent over the years.

that conclusion I have come to is that the home set up is wrong for our needs now so I would like an engineer to come to change the router from upstairs to down stairs. Do I just call 150? 

[carl_pearce]

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@Diziet_Sma wrote:

Hi Carl

thanks for your reply. I have done all those things through the link you sent over the years.

that conclusion I have come to is that the home set up is wrong for our needs now so I would like an engineer to come to change the router from upstairs to down stairs. Do I just call 150? 

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The link is to create your own thread to report it to VM via this community.

[mja2712]

Hi, 

I also have a Virgin Media router which I would like to relocate to a different area of my house, 

Many thanks, 

Matt

[Adri_G]

Hi mja2712, thanks for reaching out on our forum page and welcome to the community.

We're eager to assist with this, please be advised that non-fault related visits from our engineers such as a relocation of your equipment can be arranged with a £25 charge on your next bill.

Please, let us know if you're happy for us to book you in and we're glad to help.

Best regards,

[mja2712]

Hi, 

Thank you for your reply. Yes I'm happy to be booked in for this and pay the £25. 

Many thanks, 

[mja2712]

Hi, 

Yes please, happy to be booked in, let me know how this happens. 

many thanks, 

[Nathan_B]

Thanks for your reply @mja2712 I will certainly be happy to help get this booked for you.

To do this, I will send you a PM to confirm your details.

Regards

Nathan