Moving my router from upstairs to downstairs.

[John19497]

As the Virgin Media site is so unhelpful in this matter, and the 150 number is a chore and convoluted. Please could I be assisted in booking an engineer to carry out the task. Even if it will cost me £25. 

[newapollo]

Hi @John19497 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[John19497]

Thank you.

[Ashleigh_C]

Hi there @John19497

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing this issue with your services.

A big thank you to @newapollo for their help and guidance on this, were you able to speak to our teams and arrange the appointment? 

Thanks again. 

[John19497]

Eventually went through the 150 route. Appointment organised, however not until 9th January 2023. Good job it isn’t too urgent, earlier would have been nicer.