on 28-11-2022 11:41
As the Virgin Media site is so unhelpful in this matter, and the 150 number is a chore and convoluted. Please could I be assisted in booking an engineer to carry out the task. Even if it will cost me £25.
on 28-11-2022 12:04
Hi @John19497
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
on 28-11-2022 12:06
Thank you.
on 30-11-2022 14:34
Hi there @John19497
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry to hear that you are facing this issue with your services.
A big thank you to @newapollo for their help and guidance on this, were you able to speak to our teams and arrange the appointment?
Thanks again.
on 30-11-2022 15:49
Eventually went through the 150 route. Appointment organised, however not until 9th January 2023. Good job it isn’t too urgent, earlier would have been nicer.