on 27-01-2023 17:19
We are having our front door replaced soon and currently have a cable running to a Virgin Media box outside through a hole in the door frame. How do we contact someone about getting a technician out to move the cable?
on 27-01-2023 17:27
Hi @Lucy16
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc
Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
on 29-01-2023 17:54
Hi Lucy16, thanks for the message.
This would be a chargeable visit for £25, please let us know if you wish for us to book this in for you.
Kind regards, Chris.