Moving VM hub

[davep123456]

Hi All,

In the near future I may wish to relocate the VM hub from ground floor to the loft.

Currently it has a short white wire coming from the wall point to the hub.

How do I go about getting it moved and keeping it connected.

I am happy to do the work myself, just need to know how to proceed and what equipment I may need. Ie longer wire, signal boosters etc 

TIA

[Steve1701]

Hi davep123456,

I would imagine the simplest solution would be to have a cable long enough to replace the original short one, but you may need a booster depending on the actual distance you are trying to span. It's not something you can do yourself as far as I'm aware, and would very likely need an engineer to make up & fit the new cable for you.

I'm sure one of our Forum Team will be able to help you further, they are usually quick to reply.

😊

[Adduxi · Accepted solution]

---

@davep123456 wrote:

<snip>   I am happy to do the work myself, just need to know how to proceed and what equipment I may need. Ie longer wire, signal boosters etc 

TIA

---

Simple answer, you can't.  VM are responsible for all the co-ax cabling that attaches to their network, as bad work can cause problems for everyone connected the the street cabinet, not just the one user !

The standard charge for this is £25 I think.

[Paulina_Z]

Hi @davep123456,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some issues with the current location of your Hub. 

As @Adduxi suggested, we are more than happy to have this re-location arranged for you fort he cost of £25. Please let us know if you've already had this issue looked into, or if you need some further assistance. 

We're more than happy to help.

Thanks! 🙂