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Moving Router

Hayley16
Joining in

on ‎30-03-2023 10:00

Hi, 

We would like to move our virgin router to another room due to a change around in bedrooms. 
Could anyone tell me what would be the quickest and easiest way of booking an engineer to come out and do this for us please? 
Also does anyone know what the current charge is to do this? 

thank you 😊 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎30-03-2023 10:09

The cost will be £25.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Zach_R
Forum Team
Forum Team

on ‎01-04-2023 14:39

Hi @Hayley16,

Thank you for your post and welcome to our community forums. We're here to help.

As @Tudor has mentioned, if you need to rearrange your installation set up then we can help with this but there would be a £25 call out fee.

Let us know if you still need some help with this and if you'd be happy to accept that fee and we'll go from there.

Thanks,

 


Zach - Forum Team
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