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Moved house

sophie12345
Joining in

on ‎23-05-2022 17:09

I have just moved house and my wifi was due to be working today. I have had no internet all day. I was wondering why there is a delay given my start date is today?

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2 REPLIES 2

jpeg1
Alessandro Volta

on ‎23-05-2022 20:12

It's most unusual for Virgin broadband to be working on the day you move in. Is the equipment installed and connected? Have you called the activation number? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Tom_W1
Forum Team
Forum Team

on ‎25-05-2022 20:17

Hi @sophie12345 thanks for your post although I'm sorry to hear of your concerns raised.

I can see that since you've posted on here, you were able to get through to us via another avenue to get the answers you need - please don't hesitate to contact us if you need any further help though.

Many thanks

Tom_W
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