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Moved house, now i have terrible wifi

revrevin
Joining in

on ‎18-10-2022 14:07

I just moved house and plugged in the computer to see unusuable internet. The signal here is poor. i use to have a wifi pod active however it is no longer working and not part of my contract. 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎18-10-2022 14:14

Call the equipment activation number on - 0800 953 9500 (option 3) and see if everything iis activated onto your account at the new address – you will need the serial numbers/MAC addresses off the barcode stickers and also your account number

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎20-10-2022 16:14

Hi revrevin, 

Thank you for reaching out to us here on the Community. 

I am very to hear the service was not active at your new property. 

I have taken a look from our side and it appears that this has now been resolved. 

If you are experiencing any further issue, please do let us know and we will be happy to assist further. 

Thanks, 

 

Nat
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