Moved house and not activated

[Alin175]

Hi,

Moved into another house which apparently was serviced by Virgin media, got my quick install kit( a white cable) yesterday. All plugged in but the router stays red, reset it, still red. In the email from virgin it says my services should have been up and running since the delivery of the quick kit.

Please help.

[jbrennand · Accepted solution]

Check whether the equipment has been activated

Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers/MAC addresses off the barcode stickers and also your account number

[Alin175]

Solved by calling the number provided on the kit.

[Megan_L]

Hi Alin175,

Thanks for coming back to us with an update about your activation, sorry if it was a little more complicated than you expected! 

However, I am happy you managed to get it resolved thanks to the info @jbrennand supplied 🙂

If you need any other help in future, please let us know!

Thanks,

Megan_L