on 29-06-2021 00:14
Hi There,
I moved home, received text from virgin that my account is activated at new address but after plug in all the cables, WiFi still not working.
Green flashing arrows turn red after sometime but nothing works. Please help.
thanks, Arun
Answered! Go to Answer
on 29-06-2021 01:42
on 29-06-2021 01:42
on 01-07-2021 08:46
Hi Arunkchaubey,
Thanks for using the forums to get this issue with your new services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
Congratulations on the new house! I hope you're enjoying the new abode and the actual move went nice and smoothly 🙂
I can see @jbrennand has already given you some really good advice in order to get this resolved, were you able to give the team a call?
If so, is your Hub now up and running?
Thanks 🙂
Megan_L
on 01-07-2021 08:55
hmmmmm - as @jbrennand asks whats the base light doing and what colour is it - it may be as simple as the activation not being complete but it may be other things - a self install is allowed if the VM system says there has been an install there in the past - thats all that is known - they do not know if the cable is damaged - removed or faulty in any way until the hub is connected
so ring the activation number again - 0800 953 9500 and see if that helps - if not you need to book a tech to work out whats wrong
on 04-07-2021 11:11
Hi Megan, an engineer visited yesterday and said signals are very week and whole cable from the junction to my house needs replacement, tbh don’t know how the previous owner was able to use if cables were needed replacement. The visiting engineer said cables would be replaced yesterday which hasn’t happened yet and I’m clueless what’s gonna happen as this is 2nd week, I’m without Internet in my house since agreeing the move.
Any help is much appreciated.
thanks
Arun
on 04-07-2021 11:30
Hi Arun,
Thanks for getting back to us,
I'm not able to locate any account details for you in order to take a closer look, so I've popped you over a private message for this (purple envelope, top right hand corner)
Alex_Rm