Move wall socket

[Gemopenshaw]

Hello,

I’ve just moved in to a new house and the wall socket is in the back corner of the house. Terrible signal (even with boosters) to the devices in the home - plus I have to keep resetting the Sky Q boxes. Is this possible to book a non-fault technician visit to move the wall socket to a better location please? If so, can someone from VM contact me on here to get that booked in?

Thanks,
Gemma

[Kath_P]

Hi Gemma, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear that the internal box isn't in a suitable place. We can certainly arrange an appointment to get this sorted for you but will need to confirm some details with you. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,