Move router to another room

[SamConway39]

I need someone to come out and move my router to another room.

[Adduxi · Accepted solution]

If you wait here a day or two a VM Mod will pick this up and discuss with you.  There is a fee of £25 for a non fault call out.

[jbrennand]

While waiting you should call in - it should be a straightforward process for them

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Call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 - but no guarantee)

[Carley_S]

Hi @SamConway39 

Welcome to the community forums 

Thanks for getting in touch regarding your equipment relocation request. 

There is a £25 call out fee for these types of requests. Please do let us know if you have not contacted the team already and are happy to go ahead with arranging the appointment over community with knowledge of the £25 charge applicable. 

[SamConway39]

Hi,

Happy to arrange an appointment on the forum. Many thanks.

Sam

[Reece_MH]

Hi SamConway39 👋

Thanks for confirming. I'm going to send you a private message, so we can get this booked for you. Please look out for it in the top-right, white envelope or by tapping your profile picture, then "Messages".

Thanks,

[SamConway39]

Hi,

I have not received any private messages about this. Please can you get back to me ASAP?

thanks,

Sam

[Kath_P]

Hi Sam, 

Thanks for coming back to us in the Community. We're sorry to hear you didn't receive the private message. I have sent this for you now.  If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,