on 14-03-2023 17:34
Curious if someone can tell me the cost of moving an incoming connection and hope to book it. Trying to contact them only seems to send me in circles to fix technical problems.
Answered! Go to Answer
on 14-03-2023 18:13
on 14-03-2023 18:03
There is a standard non-fault tech callout charge of £25.
You need to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone and select the " I have a fault " option, then ignore all the options offered and you should then be placed into a queue to speak to someone.
The other option is to wait here for one of the forum team to pick this up which might be 2 to 3 day's.
on 14-03-2023 18:09
on 14-03-2023 18:09
Is that a flat fee or call out then charge on top? If you know.
on 14-03-2023 18:13
Flat fee.
on 14-03-2023 18:20
Hi stigslim,
As jbrennand mentioned it you do seem to need your memorable password every time you call VM, if you have forgotten it you can login to your MVM account and set a new one.