Move box

[Snufflepig]

I want to change my lounge around, but need my incoming connectors moved.

I called virgin and they said an engineer would come, but I have no bookings or appts on the app. How can I get a response? It took me 45 mins to get through before!

Thanks

[japitts · Accepted solution]

Did they give you an appointment time & confirm the £25 charge for non-fault bookings?

If either of these is a "no", then you can safely assume it's not been booked.

[Snufflepig]

He did confirm the charge but said I would get a text with the appt time.  He had a very strong accent and I struggled to understand what he was saying. I’ll try again today.
Thanks for your help. 

[Megan_L]

Hi Snufflepig,

Thanks for posting this on our forums, I am sorry you were left a little unsure about your recent engineer booking.

Have you been able to get some clarity on this since you last posted?

You can login to your online account and check your current orders and appointments if that's easier for you 🙂 

Please let me know if you need any further help!

Thanks,

Megan_L