Move WiFi router to another room

[rebeccamacd2393]

Hi there,

My WiFi router is now an inconvenient spot in my bedroom and needs moved into the kitchen. I’ve read that Virgin can send out an engineer to do this for a fixed cost, does anyone know how I can organise this?

thanks!

[SCA1972]

Call VM and arrange a non fault tech visit or wait for one of the forum team to stop by this thread and they can usually help you book a visit.

______________________
Scott

My setup: VM TV 360 box, M350 Fibre broadband with Hub 3. Telewest/VM user since 2001.

[Robert_P]

Hello rebeccamacd2393

Thanks for posting in regards to moving your hub from its current location to the kitchen, we're happy to help with this and appreciate you raising it via the forums. Welcome to the community.

As mentioned in your original post, there is a standard charge of £25 applicable to the next bill for completing this work, this is due to it being classed as a non fault call out. If you're happy for this to be the case and would like us to arrange this please let us know 🙂

Rob

[rebeccamacd2393]

Thanks Rob that would be great. Can I just check is that charge £25 or £325?? Thanks!

[SCA1972 · Accepted solution]

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@rebeccamacd2393 wrote:

Thanks Rob that would be great. Can I just check is that charge £25 or £325?? Thanks!

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@rebeccamacd2393 It is £25, looks like @Robert_P had a keyboard malfunction. 😉

______________________
Scott

[rebeccamacd2393]

Hi Rob can I please book this service? Thanks

[Zoie_P]

Hi @rebeccamacd2393, 

Yes of course we can get this booked in for you.

I will pop you over a PM to get some details and we can go from there, just keep an eye out for the purple envelope 📩
Zoie

[Zoie_P]

Hi @rebeccamacd2393, 

Thank you for messaging with me, glad I could get this booked in for you and hope all goes well with your visit.

If you wish to rearrange/cancel/view your appointment you can do so here 📅

Thanks,

Zoie 

[Georgie13]

Hi Zoie,

I also need my router moving to another room. Can someone get in touch with me to arrange this please?

regards,

georgie

[Sabrina_B]

Hi @Georgie13 👋. 

We can assist you with arranging that, we would need to bring you in for a private message to discuss this and book in. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina