on 29-01-2023 16:49
for two days now the service is slow. Films crap out and the service comes and goes. Can’t even register the loss of service online anymore!!!!
just get a general “looks like there are issues in your postcode affecting your services”
no reference numbers
no updates
no timeframe
what a joke!!
on 29-01-2023 16:52
on 30-01-2023 10:23
Thanks John, I had already done that. The virgin media status page says no bb issues, yet calling the automated number, it is aware of the problem and claims to be working on it.
No reference numbers or Time frames. Just “it is a complex issue”. I registered for text updates but have yet to recieve a single one.
Into the 3rd day of the problem now ☹️
on 01-02-2023 10:37
Hey horsetowater, thank you for reaching out and I am sorry to see you are suffering from an outage.
I have checked this out at our end and I can confirm the SNR outage actually ended this morning (1st Feb) 2023.
Please can you let me know how you connection has been since this morning? Thanks
Matt - Forum Team
New around here?
on 06-02-2023 09:34
Hi there,
That multi day problem was finally resolved, but getting similar problems from yesterday again. Very frustrating to be paying for a service I can’t rely on.
on 08-02-2023 12:32
Hi horsetowater,
Thanks for coming back and updating us on this. I'm sorry to hear the issues are continuing. Checking the connection at this end it looks as though the area fault was reopened as things weren't quite resolved I'm afraid.
The details of that are here:
I have made a note of this on your account so the relevant teams are aware you are affected and this will ensure the account is assessed automatically for automatic compensation once the fault is closed as resolved.
If there is anything else we can do, let us know.
Thanks,