Modem

[davepeters772]

I want a new router. I have the HUB 4 and have 1gig broadband. I have been with Virginmedia for years I am sick of this router. It’s always restarting esp when I’m in the middle of something important like university assessment and the WiFi is really patchy plus the hub always keeps disconnecting itself from both tv boxes. It is really unreliable I have reset the router a few times and powered it down and restarted the damn thing and still it is unreliable. I want the box replaced with a better unit or I will have to hand my notice in and switch to a better provider I can not carry on with this router anymore. Could someone get back to me on what I need to do? Because I have more university assessment coming up after new year and I can not have unreliable broadband. 

[legacy1]

If your problem is by wifi you can use the hub in modem mode with a better router with 1Gb ports and better wifi

[davepeters772]

It’s not just the WiFi it keeps either restarting or rebooting all the time or it loses connection. It’s alway when you really need the broadband. 

[Client62]

All of this points to a signal / service issue. What is in the Upstream / Downstream tabs ?

But you have concluded the Hub 4 is the issue and that is not even university under janitor grade of thinking.

[legacy1]

setup a BQM don't reboot hub

Broadband Quality Monitor | thinkbroadband

[GNeilli]

I'm having the similar issues and spent a few fruitless hours on the online web chat yesterday - had the Superhub replaced with the Hub 4 due to connection starting to drop out on occasion. Since connecting the Hub 4 the problems have got substantially worse. I have two identical NAS drives directly linked to the Hub4 and scheduled back ups have failed due to connection loss - one NAS drive is considerably faster to load and interrogate than than the other. I also have an AirPort Extreme which I use as a WAP  and a tv connected via a TPLink mains connection. There is a considerable loss of speed on these wired connections which will generally but not consistently recover if the HUB is reset.  The agents on the chatline were saying that the problem was due to the non provided equipment ie the TP Link - which has always worked fine with the Superhub. I did ask them for details of equipment they might provide or that I could obtain that would be compatible (if the TP Link was the problem) - answer came there non. It may be that I need to go a purchase a suitable router and leave the HUB 4 in modem mode - but don't want to splash out to be told by VIrgin that such was not compatible. I am not entirely convinced that the problem lies entirely in my network - quite appalled by the lack of empathy / level of knowledge of the help desk. Virgin great when things are working - customer relations remain pretty terrible. 

[GNeilli]

That is more than a little harsh Alessandro - wifi upload and download dependent on location / signal strength - wired connections generally should be better than wifi - the irregularity of the connection in terms of speed may be due to factors outside of the internal network. My guess is that things have got worse for davepeters since he (and I got the HUB4) it may also be there is a signal / service issue but Virgin are denying this after running their tests. 

[Adduxi]

I’ve said it before and I’ll say it again, nobody should be using the Hub for wired LAN traffic. Get a good switch and only use the Hub for the Internet gateway and possibly WiFi if you don’t have your own AP’s. 

[davepeters772]

Even if I got a new switch the hub just keeps rebooting and flashing all the time. So there’s no point. The connection is always dropping and the cables are all solid and fit well so it’s not the cables. It’s the router it has to be 😞 

[davepeters772]

But even if I could use it in modem mood the hub just keeps stopping and starting or rebooting or most times it can fail to connect to the network you just can not rely on it