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Modem only Hitron

Why have you taken away the ability to allow full modem only mode?  

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Re: Modem only Hitron

wrong forum 🙂

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Re: Modem only Hitron

This is for residential customers


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Re: Modem only Hitron

So what’s the business forum. I followed the link on the advert for business 

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Re: Modem only Hitron

afaik virgin media business doesn't have a support forum

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Re: Modem only Hitron


@Richardlat1 wrote:

So what’s the business forum. I followed the link on the advert for business 


They have telephone support only I believe 


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Re: Modem only Hitron


@Richardlat1 wrote:

Why have you taken away the ability to allow full modem only mode?  


To protect your business maybe?... but yes thats bad...😑

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Re: Modem only Hitron

Can you reset it to Modem Only mode by following the instructions here? hitron-router-guide/dynamic-modem-only-mode-user-guide/ 

Or contact the Business side during normal working hours via chat messenger using this link ?  get-in-touch/contact-us/ 

Dave

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Re: Modem only Hitron

How would that protect my business by not allowing me to implement a real firewall?

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Message 10 of 10
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Re: Modem only Hitron

Hello

From what I understand is that if you have the static IP addresses for your business account then you cannot use modem mode as the Hitron is in GRE Tunnel mode, and to be able to modem mode you have to go back to dynamic IP addresses, and this can only be done by the business team.

Regards Mike

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