on 29-01-2023 23:40
Hi I received a brand new hub and tv 360 last Wednesday I set them both up tv has been fine apart from I don’t like the new set up compared to the last one!
The biggest problem is my modem I’ve plugged it in then turned it off a number of times and the light at the front is staying orange instead of white. I have tried everything but the Wi-Fi keeps cutting out and it’s impossible trying to watch something on Netflix. I need my WiFi to start working as my wife works from home also. What do I do next? Attempt phoning Virgin again to see if someone will answer and when they do it’s a joke…. Also we ordered a TV 360 for my daughters bedroom the box arrived but I need and engineer to fit it as my wife forgot to tell them we don’t have cables leading into the room. How do I go about booking an engineer?
Regards
John
Answered! Go to Answer
on 01-02-2023 08:48
Good Morning @johnboy1968, and a very warm welcome to our Community Forums! 👋
Check out the purple envelope in the top right hand corner and I'll see if I can help with the need for an engineer visit and discuss the possibility of Wi-Fi pods with you.
Before responding to me, it might be a good idea (if you haven't already) to review @jbrennand's very helpful post to know exactly if you want Wi-Fi pods from me, or if an alternative option is more suitable.
Kindest regards,
David_Bn
on 30-01-2023 00:56
on 01-02-2023 08:48
Good Morning @johnboy1968, and a very warm welcome to our Community Forums! 👋
Check out the purple envelope in the top right hand corner and I'll see if I can help with the need for an engineer visit and discuss the possibility of Wi-Fi pods with you.
Before responding to me, it might be a good idea (if you haven't already) to review @jbrennand's very helpful post to know exactly if you want Wi-Fi pods from me, or if an alternative option is more suitable.
Kindest regards,
David_Bn
on 01-02-2023 09:31
Hi David thank you for your reply and help mate I have an engineer coming out on Friday morning so fingers crossed it will get sorted out👍
on 03-02-2023 09:42
Hi johnboy1968,
Thanks for coming back and updating us.
We're glad that things are getting resolved and an engineer will be attending. Please keep us posted on how the engineer visit goes.
If you need any further help or support - you know where we are.
Many thanks,