Modem Mode still not appearing even on IPv6????

[TyronDawson]

Why, after sitting for 20 mins on the phone to virgin to get my line switched to IPv6 am I still not seeing Modem Mode as an option when I log into my Hub 3?? All i want is to switch this terrible useless device into modem so that I can connect to a new 3rd party router.

[Anonymous]

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@TyronDawson wrote:

Why, after sitting for 20 mins on the phone to virgin to get my line switched to IPv6 am I still not seeing Modem Mode as an option when I log into my Hub 3?? All i want is to switch this terrible useless device into modem so that I can connect to a new 3rd party router.

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VM don't support IPv6.

And left hand side:

[TyronDawson]

It's not there on the left hand side. That button does not exist for me. It's the most infuriating thing in the world.

[jbrennand]

post a pic of what yours looks like

[jem101]

Are you in Ireland by any chance?

[TyronDawson]

Yes I am why?

[TyronDawson]

Looks exactly like one above except that Modem Mode is not there. It's not letting me add a photo but it's idencticle to theirs but non existent option to click anywhere within the portal on Modem Mode

[jem101 · Accepted solution]

Because this is the VM community forum for the UK, and although we are more than happy to help and advise on general network issues, VM in Ireland have a different setup. The hub is (I believe) the same hardware but the software on it is different - we don’t have IPv6 for example, and nobody here is going to have much expertise of the VM Ireland setup.

If I recall correctly, (and I may well be wrong), by default the hub is enabled for IPv6 which removes the modem mode option. You need to call in and request you be switched to IPv4 for this option to magically reappear.

[TyronDawson]

yes I am why?

[Anonymous · Accepted solution]

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@TyronDawson wrote:

Looks exactly like one above except that Modem Mode is not there. It's not letting me add a photo but it's idencticle to theirs but non existent option to click anywhere within the portal on Modem Mode

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Ah, i'll have to correct myself then regarding IPv6!

Ironically it appears when IPv6 is enabled you cannot access modem mode!

https://forum.netduma.com/topic/32179-no-modem-mode-and-dmz-option-due-to-virgin-media/