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Missing WiFi pods from order

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Rob141992
Joining in

on ‎07-02-2022 22:37

I was told I would be sent 3 WiFi pods as part of my upgrade but these seem to be missing from my order confirmation

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gary_dexter
Alessandro Volta

on ‎07-02-2022 22:53

No you need to request them


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gary_dexter
Alessandro Volta

on ‎07-02-2022 22:53

No you need to request them


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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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Beth_G
Forum Team
Forum Team

on ‎10-02-2022 13:57

Hi Rob141992,

Welcome to the Community Forums! Thank you for your post.

I'm sorry to hear that you hadn't received your WiFi Pods with your upgrade. gary_dexter is right  - the pods are something which you do need to request if you find that you have WiFi blackspots around the home.

Sadly we can't help with package changes from here - please do give us a call on 0345 454 1111 / 150 or text us on 0753 305 1809 and our team will be happy to help

 

Beth
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