on 17-06-2022 13:32
Any feedback as to why the broadband has been going down regularly at 12am or 1am.
It's been for the past week.
Numerous topics on this forum saying the same thing and hundreds of posts on twitter is you search for virgin media midnight.
Seems to be a national issue. But no answers given or details shared. Would be nice to know when it stops doing it.
on 17-06-2022 16:23
on 17-06-2022 16:26
My guess is VM is updating something globally across their network.
on 17-06-2022 17:29
on 20-06-2022 22:08
on 23-06-2022 10:57
Hello AranN.
Can we please ask how the connection has been since your last post?
Gareth_L
on 25-06-2022 10:28
Better but still disconnects at 1am.
Postcode is bs2 0ag
on 27-06-2022 15:55
Hi AranN,
Looking at things from our side everything looks to be within the specifications we would expect.
Are the disconnects over a wired or wireless connection?
Alex_Rm
on 27-06-2022 23:05
Cut-offs occur on both wired and wireless.
Can provide a log or account number if required.
on 30-06-2022 09:20
I would advise to set up a 'Broadband Quality Monitor'. it will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it around 24 hours once set up so the data can produce and then click 'Share Live graph' and paste the 'Direct Link' on to your post.
Cheers,
Ryan.