Microsoft Teams

[gavinbell]

I have just returned from two weeks holiday and am experiencing severe issues with Microsoft Teams. Initially the call quality is good, but then after 5 mins deteriorates to the point I cannot hear anything, so I have to drop off. This is unacceptable performance of the VM network. I have done some network checks using https://connectivity.office.com/ and can see there is a warning about DNS and also jitter on the teams check:

Your distance from and/or time to connect to a DNS recursive resolver

[RESOLVED] (65 ms)

Jitter

31 ms (target < 30 ms)

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[jbrennand]

What device are you using to connect to Teams on?

Are you connecting on wifi or ethernet cable?

Can you try it on ethernet cable connection as a quality test?

If wifi... the Hub may have had a firmware update or they have changed some wireless settings in the Hub - did you get any notification from VM about that? Do the network logs report any "updates" in the last 2-week period.

[gavinbell]

Thanks John. I have not changed how I connect - it's through an Ethernet cable to a power line adapter back to my router which is then connected to the modem only mode Virgin Hub. My laptop is running Windows 10.

I'm getting regular call issues and regular network issues.

[jbrennand]

Can you take the powerlines out of the loop and try on a direct connection into the Hub.

So you are in modem mode - so you have no router in operation - is that correct ?

[Alex_RM]

Hi gavinbell,

Thanks for posting and welcome to our community 🙂

Sorry to hear you're having an issue with Microsoft Teams, have you tried what jbrennand has suggested?

Alex_Rm

[gavinbell]

A wee update. I seem to have a problem with one of my power line adapters. I removed it and Teams now appears to be working much better.

Thanks for all the help 

[Akua_A]

Glad to hear the issue has improved @gavinbell.

Please continue to monitor your service and let us know if you need any further help.

Thanks,