on 15-09-2020 19:01
Hi,
I know this topic has already been covered but apparently I am supposed to start a new thread. I have the Virgin Media Hub 3.0 with 350mb. It all works well, except when I use Microsoft Teams: during a video or voice call I experience lags, buffering and disconnection. My wife has exactly the same problem on her laptop. We both use laptops that are mid/top range (so unlikely to come from the laptops). It happens even if nothing else (e.g. Netflix) runs in the background. We connect to the router via wifi from a room above or next to the one where the router sits (so not a long distance - especially since I can watch Netflix with no problem from these same rooms). Can Virgin Media help?
Answered! Go to Answer
on 15-09-2020 19:52
@TE44 wrote:You mean the websafe and F-secure?? It is all off
No.
Go to 192.168.0.1 and sign into the Hub Settings > Advanced Settings > Firewall.
on 15-09-2020 20:08
on 15-09-2020 23:21
on 03-12-2020 10:59
Hi we have just joined Virgin Media and (perhaps foolishly) put the router at the back of the house while actually the workers need a strong signal at the front of the house. Nevertheless the signal is pretty good at the front of the house but the one application that still seems unreliable is Microsoft Teams, it keeps failing, dropping out etc. I have tried turning off the firewall as was suggested but this does not seem to help. We might try a test right next to the router but I fear the problem will persist, frustrating as otherwise Virgin Media so much better than TalkTalk (non-fibre). Any other suggestions gratefully received!
on 03-12-2020 11:41
on 03-12-2020 11:49
I had exactly the same problem. Disabling the firewall helped (thanks @MikeRobbo) but it was not enough to get a stable connection. I bought the mesh system from Google (Nest Wifi) and never had any problem since. I realised that even though my Virgin router was not very far (just dowstairs), there was a lot of obstruction to the signal (as my house has a number of steel beams). The mesh system was very easy to install and the pods look good (and thanks to @jbrennand for recommending a mesh system). Good luck.
on 24-03-2021 16:17
I am not sure how these forums work.
I have an issue with my Virgin Media 100mb wifi where in the working weekdays the connection will disconnect on all devices and re connect within 30 seconds. This happens multiple times a day, but rarely (if ever) on a weekend.
I feel it has something to do with myself and my girlfriends work laptops that both require us to be on Microsoft teams. At the weekend we stream films and play on a PS5 with no issues. However in the week this issue occurs.
I have been on several calls with Virgin second support, I have reset my hub countless times, I have enabled channel optimization but nothing has worked so far. The most frustrating thing, is that we experienced little to no issues until we upgraded our wifi speed, then this has occurred.
Any help would be appreciated.
on 24-03-2021 16:47
Hi @STunrer94,
Welcome to our community forums and thank you for your first post.
Sorry to hear you are having intermittent service when using Microsoft teams. How are you accessing Microsoft teams? Are the devices connected by ethernet cable or wireless?
Please get back to us when you can.
Thanks,
on 24-03-2021 16:49
Hi,
Connected via wifi, the router is less than 2 meters away.
Its in an open living room, downstairs with no obstacles in its way.
Reset the hub a few times but no luck. Second support team at virgin said there was a downstream signal performance was low.
I have been doing some broadband quality monitors over the last week, not sure if those would hep.
on 24-03-2021 17:04
Thanks for getting back to us @STunrer.
Does the issue occur when you access Microsoft teams on a wired device? Have you also tried splitting your WIFI bands to see if the issue persists?
Thanks,