on 04-09-2020 12:57
I can see this is an issue for many...
Microsoft teams audio (not video) cuts out for me every minute or so for 10-15 seconds at a time. I'm using Wi-Fi and it happens even when I sit right next to the router. Not ideal when my new job is fully work from home and uses MS teams for all meetings.
We have the superhub2 and are being sent a new router (superhub 3) but from reading other forums, seems like this won't fix the problem.
Has anyone found a solution to this?
on 04-09-2020 12:58
on 04-09-2020 14:16
I haven't tried using an ethernet cable yet, but that's not that practical
on 04-09-2020 14:21
on 04-09-2020 14:37
@JGLI wrote:I haven't tried using an ethernet cable yet, but that's not that practical
maybe not practical, but essential to check if the issue is with the virgin connection, or just a WIFI issue.
on 16-09-2020 19:11
on 17-09-2020 07:52
on 17-09-2020 11:08
on 26-01-2021 15:28
I get major issues with teams every minute or so missing words and im using wired ethernet connections for my laptops and it does the same on wireless, I also have a AP in the house. Its been a real problem during interviews i'm having at the moment. Ive taken to using my Vodafone 4G which works better than my 200mbs connection which is embarrassing.
I have heard its UDP issues with the superhub 3 and it dropping packets. The packet loss on TCP is a lot higher on virgin using ethernet then my tethered phone.
I'm out of contract this month so I need to get to the bottom of this or I will install Vodafone broadband and scrap virgin after 13 years and take the speed hit in hope that works. If anyone from virgin has news on this or a fix ? i.e a new super hub 4 with a fix then i would be grateful. I really suggest Virgin try a teams call which a lot of the world are using to see the issue on their connections for them self's.
26-01-2021 15:33 - edited 26-01-2021 15:33
@aeburne wrote:I get major issues with teams every minute or so missing words and im using wired ethernet connections for my laptops and it does the same on wireless, I also have a AP in the house. Its been a real problem during interviews i'm having at the moment. Ive taken to using my Vodafone 4G which works better than my 200mbs connection which is embarrassing.
I have heard its UDP issues with the superhub 3 and it dropping packets. The packet loss on TCP is a lot higher on virgin using ethernet then my tethered phone.
I'm out of contract this month so I need to get to the bottom of this or I will install Vodafone broadband and scrap virgin after 13 years and take the speed hit in hope that works. If anyone from virgin has news on this or a fix ? i.e a new super hub 4 with a fix then i would be grateful. I really suggest Virgin try a teams call which a lot of the world are using to see the issue on their connections for them self's.
I use teams every working day and don't have the same issues.
It must be something in your area causing a problem (HUB stats out of spec, being in a congested (Oversubscribed/utilized) area, etc.).