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Mesh as an access point disconnects

jonbxx
Joining in

I have a Hub 4 as the Cable Modem and am using a Mesh system to extend WiFi through the house. My preferred way of working is to use the Mesh system in access point mode and let the CM do the DHCP/router job. This is due to needing multiple ethernet connections and having a separate SSID for direct connection in case the Mesh system goes down.

 

As few months back, I started having problems with my TP-Link Mesh systems connection with the modem. which meant I had no internet access through the Mesh. Rebooting the primary unit connected by ethernet to the modem restored the connection. Working with TP-Link, they replaced the Mesh system under warranty but I still has the same issue. I suspected that the Mesh system which used a hybrid WiFi and Powerline backhaul might be the problem so I bought a new cheap Mesh system which worked well for a while but now I am getting dropouts again requiring a reboot of the Mesh system.

 

Am I doing something wrong here? After using three different Mesh systems, I will get loss of internet connection which suggests that it is the modem at fault here but is this a bad modem or bad setup on my part?

10 REPLIES 10

Ayisha_B
Forum Team
Forum Team

Thanks for confirming the requested details via PM @jonbxx 

I've booked a technician for you to come out and have a look into the issue. You can find confirmation of the visit via your 👉 online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless:

•The technician diagnoses the faults as not being caused by our network/equipment 
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!


 

Ayisha_B
Forum Team

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