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Mega packet loss and latency

scenerypost
Joining in

Hi all,

Have seen some similar threads on here before and am now suffering from the same issue myself - namely huge latency and packet loss at all times of day. See chart below (ignore the beginning before I changed my firewall settings):

b0b67e4464a25a64649013a8cf9ac7290b74a253-08-09-2022.png

Have tried the usual resets etc. Any ideas on what I can try or when I can expect this to be resolved?

Thanks

6 REPLIES 6

jbrennand
Very Insightful Person
Very Insightful Person
First job is to check for any “known network faults - try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thanks for the number - couldn't find that on the website. There was a local issue and things certainly seem to be resolving nicely now!

4bd76a8e1b9ff41488771b1731c111ed8ac894e0.png

Spoke too soon...

 

scenerypost_0-1662887160173.png

 

I can't even get a stable enough connection to upload the image 🤣 https://www.thinkbroadband.com/broadband/monitoring/quality/share/b406a6228e7127057fee77f630f6898e6a... 

That's got to be one of the worst BQMs ever recorded.

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi Scenerypost, 

Thank you for your post, I am sorry you are having some issues. I can take a look into this further.

Please keep an eye out for the purple envelope 🙂 
Zoie