Maximum number of wifi connections to hub 3.0?

[Killy88]

Does anyone know what the maximum number of devices can be connected by wifi?

We currently have 25ish devices connected but most of them are passive i.e. smart plugs/smart speakers/doorbell etc... but we keep struggling to just get connected on our phones, buffering videos etc. 

We're on 100mbs but upon the recommendation of a virgin advisor told that upgrading to 350mbs would likely fix our issues, does anyone have any idea if this will work or am I better getting an external wifi router and using the virgin hub as a modem?

Thanks!

[lotharmat]

The Hub 3 is a pretty poor piece of routing kit - Get your own router and let your sanity thank you!

[Eeeps]

Don't be tempted to upgrade your speed; 100MB/s is good enough for most uses.

You say you are having difficulty connecting. From what you say, it sounds like your phones connect to WiFi ok but they just are slow / buffer - is that right?

The first think to do it determine if your problem is with the WiFi or with the cable connection to your home.
To eliminate the WiFi the best think to do is a speed test on a device connected to the hub by an Ethernet cable - do you have a laptop you can connect like that?

The hub also shows statistics about it's connection to the Internet. You can see these by connecting to it using a browser.

If you enter the address 192.168.0.1 in the browser address bar and then click 'Check router status' at the bottom.
Post the data (copy & paste) from the Downstream, Upstream and Network Logs tabs here.

If all is good using an Ethernet cable then you would be in a good position to purchase your own better WiFi kit.

[legacy1]

Yes do get your own router and use the hub in modem mode.

[Andrew-G]

Before spending a penny on a new router or mesh system, make sure the broadband quality is OK, otherwise you'll have better wifi but still a poor interent connection.  Setup a BQM over at https://www.thinkbroadband.com/broadband/monitoring/quality that'll show what's going on with your VM connection.  Post a LINK to a LIVE, SHARED graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately.

Consider upgrading to a router or mesh only when confident that there are no underlying performance issues, since these will far more commonly be between the hub and VM's coax network gear.

[Killy88]

Thanks Everyone for your replies... I've created the live quality link, although as you say it'll need to run for a while before we come to any conclusions!

 Not sure how to embed the link... so here it is 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e91bf31e3e41f5280d6a82e210ffb1efdc178c1a

[Zach_R]

Hi @Killy88,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having a bit of trouble with your Wi-Fi connection lately. I see that you've very recently set up a BQM - as has been advised, it'd be best to leave that running for at least 24 hours so we can get a full, clear picture of what's going on with your connection.

Let us know if the issues continue once this 24 hours has elapsed and we can go from there.

Thanks,
 

[Killy88]

What do we think then guys? The boosted speed hasn't made any difference as expected!! 

Is the connection good enough? Do we go for a separate router?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e91bf31e3e41f5280d6a82e210ffb1efdc...

Is the Hub causing the problems? 

[Adduxi]

You need to post the Downstream and Upstream information.  Do not use screen shots.  Just copy and paste the text, ignore the warnings from the board software. It will post okay.  From the information we have that looks like a poor connection with SYNC errors, so another router will make no difference, nor will upgrading the speed !

[Killy88]

Thanks for your reply... Is this something Virgin will be able to help with or do I need to be looking for another ISP not via cable?   Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	507000000	-1.5	38	256 qam	13
2	515000000	-1.7	38	256 qam	14
3	523000000	-2.2	38	256 qam	15
4	531000000	-2.2	38	256 qam	16
5	539000000	-2.5	38	256 qam	17
6	547000000	-3	38	256 qam	18
7	555000000	-2.5	38	256 qam	19
8	563000000	-2	38	256 qam	20
9	571000000	-2.9	38	256 qam	21
10	579000000	-3	38	256 qam	22
11	587000000	-2.7	38	256 qam	23
12	595000000	-2.5	38	256 qam	24
13	635000000	-3	38	256 qam	25
14	643000000	-2.5	38	256 qam	26
15	651000000	-2.2	38	256 qam	27
16	659000000	-2.4	38	256 qam	28
17	667000000	-1.9	38	256 qam	29
18	675000000	-1.7	38	256 qam	30
19	683000000	-2.2	38	256 qam	31
20	691000000	-2.2	38	256 qam	32
21	699000000	-1.7	38	256 qam	33
22	707000000	-1.7	38	256 qam	34
23	715000000	-2.2	38	256 qam	35
24	723000000	-1.7	38	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	161	0
2	Locked	38.9	131	3
3	Locked	38.9	116	24
4	Locked	38.9	140	19
5	Locked	38.9	130	17
6	Locked	38.9	118	25
7	Locked	38.9	123	12
8	Locked	38.9	137	24
9	Locked	38.6	189	12
10	Locked	38.6	233	7
11	Locked	38.6	249	16
12	Locked	38.9	316	18
13	Locked	38.6	124	27
14	Locked	38.9	122	13
15	Locked	38.6	136	10
16	Locked	38.9	114	2
17	Locked	38.9	101	16
18	Locked	38.9	92	26
19	Locked	38.9	109	19
20	Locked	38.6	155	10
21	Locked	38.6	123	24
22	Locked	38.6	134	16
23	Locked	38.9	126	26
24	Locked	38.9	186	48

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200044	45.5	5120	64 qam	1
2	39400000	45.5	5120	64 qam	2
3	25800000	46.3	5120	64 qam	4
4	32600000	45.8	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	1	0