Massive Latency spikes

[Jordy1998]

Hello, 

I'm currently having issues with my latency, it been going on for almost 3 weeks and it's becoming a nuisance, I've been in contact with virgin media before about this issue and they said there is nothing wrong.

Here is a picture of my BQM graph which has been recording since March 8th 2021 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a54c1de6b332269d4d74830b5e2f2765acc12041

Thanks,

Jordan 

[Jordy1998]

Hi, 

Yes ill keep monitoring my network and ill get back to you if the latency keeps spiking up

Regards Jordan

[Jordy1998]

Hi,

After doing the pinhole Reset on my router, I've just checked my router settings and on the downstream, it comes up with Post RS Errors and on the upstream, it come up with 1 T3 Timeout in channel 1. Would this mean there is noise in my network? 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	19	0
2	Locked	40.3	123	83
3	Locked	40.3	90	48
4	Locked	40.9	127	59
5	Locked	40.9	123	76
6	Locked	40.3	82	66
7	Locked	40.3	49	153
8	Locked	40.9	34	149
9	Locked	40.3	41	118
10	Locked	40.9	38	0
11	Locked	40.9	22	0
12	Locked	40.9	32	0
13	Locked	40.3	32	0
14	Locked	40.9	43	0
15	Locked	40.3	21	0
16	Locked	40.3	9	0
17	Locked	40.9	27	0
18	Locked	40.3	20	0
19	Locked	40.9	13	0
20	Locked	40.9	20	0
21	Locked	40.9	14	75
22	Locked	40.9	7	0
23	Locked	40.3	13	0
24	Locked	40.3	20	0

Regards,

Jordan

[Tom_F]

Thanks for keeping us updated on this Jordy1998. At this stage it's probably best we arrange a tech-visit so we can investigate further. I'll get in touch via PM so we can get that sorted out, just look out for the purple envelope.

Tom

[Tom_F]

That's booked in now Jordy1998, if you need to reschedule you can do via your online account (virg.in/myVM) please keep us posted with how you get on.

Tom  

[Jordy1998]

Hi Tom, 

Is it possible to know what the technician said about the visit today? I wasn't present when they came round to have a look at my internet. 

Regards, 

Jordan 

[Beth_G]

Hi Jordan,

I've taken a look at your account and I'm afraid no notes were left regarding the outcome of the appointment, however your hub specs all appear to be looking normal now which is a good sign.

How have things been since the visit? Do you have a link to your live BQM still so I can take a look?

Thanks,

Beth

[Jordy1998]

Alright not a problem and thats good. 

Here's a link to my BQM graph. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a54c1de6b332269d4d74830b5e2f2765acc12041

Regards,

Jordan 

[Beth_G]

Hi Jordan,

Thanks for the BQM link - however I'm not sure whether it is still running as I seem to get an error when I try to view it.

How have things been over the weekend? Have you noticed any blips at all or has it been plain sailing since Friday?

Thanks,

Beth

[Jordy1998]

Hi,

Yeah, it been fine over the weekend, had a few blips late at night but only lasted for about 10 - 15 mins, the BQM graph still shows a lot of latency spikes but apart from that, it's been good. 

Regards,

Jordan

[Katie_WT]

Thanks for the update Jordan - if you see any changes please do pop back and let us know. 

Cheers