Manage Websafe settings

[rikthemonk]

Anyone know how to configure the websafe app? 

I can find the link to manage web safe settings in https://my.virginmedia.com/my-apps/onlinesecurity/toolkit which should take me to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings but instead it automatically redirects back to https://my.virginmedia.com/my-apps/onlinesecurity/toolkit which is frustratingly very circular.

Similarly when I am in https://my.virginmedia.com/home/index and click “Manage my Web Safe settings” it should take me to  https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings but instead it also automatically redirects back to https://my.virginmedia.com/my-apps/onlinesecurity/toolkit and back to where I started...

Looks like user

hmmdonuts had this same issue in their posting on 5/11/2020 and the forum team (Martin) took it up with them privately so can't see the solution. 

Davewelsh raised this issue on 15/12/2020 and Natalie from the forum team helped but it does not look to have been resolved there either.

chancer4545 raised this same issue on 2/1/2021 and Emily tried to help but also does not look like it has been resolved

metalchick77 raised this same issue on 18/1/2021 and Chris tried to help

Please note - going to  https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html in different browsers or in incognito mode does not resolve the issue.

[rikthemonk]

Thank you for the suggestion Danny but already tried that. 

So I login, can see "My Package", "My Latest Bill" and scrolling down it says "Manage my Web Safe settings" and when I click it then goes to https://my.virginmedia.com/my-apps/onlinesecurity/toolkit 

[Danny08]

Hello,

This very strange as unable to reproduce the origin of this redirect you all talking about.

I'm able to access online account and change the Web Safe Settings.

[rikthemonk]

So I can see the same menu options (https://my.virginmedia.com/home/index)

but when I click Web Safe from the menu I do not get the same result as you (https://my.virginmedia.com/my-apps/onlinesecurity/toolkit)

[Danny08]

Hello,

Thank you, this very strange. This shouldn't happen, however I'm sure someone from the back office will check further into the problem and check into it.

[rikthemonk]

I hope so and thank you for trying

[Danny08]

Hello,

Most welcome they have all the information to investigate this further.

[rikthemonk]

Is any one from Virgin Media able to help?

[Beth_G]

Hi rikthemonk,

Thanks for posting on the Community Forums.

I'm sorry to see you're having a lot of trouble trying to navigate to your websafe settings. I have also tried to replicate this issue but have been unable to do so. Can you confirm if this do occur on different devices?

Also, can you please confirm if you are using your primary log in credentials for your My Virgin Media account? I know this doesn't help fix the issue, but if needed we can help change your websafe settings for you from this end.

Kind regards

Beth

[rikthemonk]

Trying on both my laptop and my mobile phone and via multiple browsers and yes using my primary login (I only have one login)

[legacy1]

Maybe the WAN IP you have is not linking Websafe correctly try with the hub in modem mode.