Make a payment no 12 digit number no ebill number

[allcry]

Hi, I cannot make a payment. I do not have this information but want to pay money onto my bill via online.

PS

"Why not try our Text Messaging Service?
It's a great way to get help with your services.

Just send your query to 07533051809 and we'll text you back.

We're open 8am - 8pm Monday to Friday, 8am - 5pm weekends."

This doesn't work.

[gary_dexter · Accepted solution]

You need to call up.

The text service is also working. 

[allcry · Accepted solution]

Hi, Just waiting for a Service agent.

I have disabilities that prohibit vocal communication. So it is not possible.

8 June texted Virgin.

12 June text Virgin.

Tumble weeds still.

[Gareth_L]

Hello allcry

I am sorry you are having issues paying online 

Can I ask what happens and do you get an error message 

Gareth_L

[allcry]

at https://payments.virginmedia.com/epayments/notloggedinaccountdetails_ecare.jsf

The error is not the problem.

The BUG is the lack of payment reference number for a bill that is in credit.

..Only by calling virgin customer service can you put money on the account.

[newapollo · Accepted solution]

HI allcry,

Sorry to see  you having dificulties managing to find a way to make a payment without the necessary information you need.

I'm pretty sure the Forum Staff will find a way to help you.

Going forward you can contact Virgin using the Text Relay Service, the Text Relay freephone number for Virgin is 18001 0800 052 2164

You can find out how it works here https://www.relayuk.bt.com/

[allcry]

It's 2020, and there is no way to push a button and put money in an account.

I could understand if Virgin don't allow this.

But I have seen two guides and a portal, that are of no use.

[BenMcr]

The one off method that asks for the reference is aimed at customers on paper billing who won't be signed up to My Virgin Media. 

If you're signed up to My Virgin Media then you don't need the 12 digit reference, as when you sign in, there is a payment option within the My Bills section, even when you have a Direct Debit set up. This option ties any payment to your account automatically as Virgin Media know who you are:

Although for me for some reason this just comes up with blank page at the moment,  so there may be an error that needs fixing with the option.

[allcry]

Thank you for trying.

I did not have that link "let's make a payment", as my account was in credit.

My options were:

1. to shove (bank transfer) money into virgin's bank account with my reference and hope it hits my virgin A/C

2. talk to virgin until my account has that "let's make a payment" link.

The problem is now solved as what I wanted to do was pay during "no payment needed" stage. But virgin did not respond. I guest the system is still broken for those that cannot speak, and need to soften bills.

[gary_dexter]

Why would you need to make a payment if you're in credit?