Hi recently joined virgin media and from day 1 we had around 10% packet loss, then a technician came to the house and replaced the router saying it was the problem and it didn’t change anything. Some work was done in the area on broadband and now getting around 15% all day making online gaming incredibly dull, any help would be appreciated (bqm below)
The technician changed some wires around and checked the packet loss before and after, going from 10% to 4%, I’ve not noticed any difference on my end or on the BQM - so frankly I don’t think anything’s changed. Technician also said he expects around 4% loss, which just screams utter rubbish to me, given that with sky I very rarely had any loss at all.
Should mention that ever since then the packet loss has returned to 9-10% and gaming has become incredibly difficult and no technician visit has seemingly helped at all
