14-07-2022 22:33 - edited 14-07-2022 23:19
https://www.thinkbroadband.com/broadband/monitoring/quality/share/a9b903bd930b7f315b382f46f9c3cd1a202de3b8
on 15-07-2022 14:34
on 15-07-2022 14:57
Hi, thanks for the response, I’ve already tried seeing whether the powerline system we have is causing the issue, but the packet loss is pretty consistent throughout the house (even when the ethernet cable is connected directly from a laptop to the router), it’s also present on wi-fi connections. This makes me think it’s a problem that’s not to do with our original hardware (from before we bought the VM package), and the fact that we got a router replacement recently makes me think it mustn’t be the router but something else instead - I have checked local issues and the website says it cannot see any network issues in the area so I’m really unsure what the problem could be
on 15-07-2022 15:03
on 15-07-2022 15:10
Sure - will do. Cheers for the help
on 15-07-2022 21:46
Had all ports (bar the power supply) empty and unfortunately there’s been no improvements at all so it must be something else
on 16-07-2022 09:02
on 16-07-2022 12:30
So is there anything I can do or do I need to try and book a technician?
on 18-07-2022 13:00
Hey there @danbeynon, thanks for reaching out to us.
I'm sorry to hear about the issues you're having with the VM broadband.
I will check this for you and investigate further by sending a private message, watch out for the purple envelope 🙂
Kind regards.
on 26-07-2022 15:18
Thank you for chatting with us today.
As you have mentioned you have an appointment booked in the near future to sort this issue out.
Let us know how it goes 🙂
Kind regards.